Calmerry vs BetterHelp (Which offers better therapy?)

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In this post, we will be checking out the features of two online therapy platforms, Calmerry and BetterHelp, side by side. Both these platforms offer exclusive features that can accessorize the process of therapy itself. While Calmerry is relatively new to the online therapy game, BetterHelp has been around for a much longer period of time.

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The table below will show you the different features offered in Calmerry and BetterHelp, while also showing the common ground that these two platforms share.

 Feature  Calmerry BetterHelp
 Types of services  Therapy Therapy
 Pricing  Min 227.96 USD Min 240 USD
 Payment options   All major credit cards,HSA, FSA All major credit cards, Paypal,HSA, FSA
 Insurance   Unavailable Unavailable
 Age group  Any age group 13 years and above




  • Calmerry has a great matching process
  • It has therapy for couples
  • Plans can be customized by the user


  • It does not allow insurance coverage
  • It does not have medications
  • The video therapy sessions have a limited duration



  • Betterhelp offers a variety of formats for therapy
  • It offers couples therapy and teens therapy
  • Financial aid is easily available


  • It does not have insurance coverage
  • Therapists cannot diagnose conditions
  • Letters and documents like ESA cannot be provided here

About Calmerry

Calmerry was founded in 2020 and rose to prominence after the devastating effects that the coronavirus pandemic had on the mental health statuses of millions. The main aim of the creation of Calmerry is to create a platform through which users can easily access mental health professionals for their personal needs.

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Picture credit: Calmerry

In Calmerry, users can avail therapy through multiple formats and modes. Once the user has signed up for the services in the platform, they do not have to wait for long periods of time for their live therapy sessions. Users can also communicate constantly with their therapist through messaging.

The platform also offers live therapy sessions through video conferencing. This is for the duration of thirty minutes. In addition to therapy for individuals, Calmerry also offers couples therapy. This is offered at the same cost of individual therapy sessions. Calmerry is known for its superb matching process which is entirely managed by its own therapists.

About BetterHelp

BetterHelp was founded in 2013 by Alan Matas and Danny Bragonier. The platform came as a result of the struggles that Alon Matas went through when he sought professional help for his own mental health issues. Currently, BetterHelp is one of the most popular platforms for online therapy and has served almost 2 million users.

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Picture credit: BetterHelp

In BetterHelp, the therapy is offered through formats like live audio sessions and live video sessions. A live chat option is also available. Messaging therapy is another important feature that is available in this platform and users can send any number of messages through several formats like texts, audio messages and video messages.

Additionally, BetterHelp also offers couples therapy and teens therapy. Group sessions are also available in BetterHelp in the form of ‘groupinars’, which are offered to users free of cost. The cost of therapy in BetterHelp is much more affordable than traditional therapy settings. The platform also offers financial aid for certain categories.

Best features of Calmerry

Even though Calmerry is comparatively new, the platform has ensured that it has been stocked with a variety of resources that can be great for the mental health of its users. Some of these have been described as follows.


Calmerry allows unlimited messaging

Calmerry has a messaging therapy feature through which the user can send any number of messages to their therapist. This is the first and primary means of communication in Calmerry. The messages sent to the therapist are responded to once or twice a day and is available for five days in a week.

Users can go to therapy from anywhere

The therapy sessions in Calmerry can be conducted from anywhere. The live sessions in this platform are through video and have a duration of thirty minutes each. These can be accessed by the user from any location as long as the person has a stable internet connection and a compatible device.

The matching process here is very effective

The matching process between the user and the therapist is pretty effective in Calmerry. Unlike other online therapy platforms that use algorithms, Calmerry uses a consultant therapist for this very purpose. This therapist evaluates the needs and preferences of the user and assigns a suitable therapist with whom the user might be more comfortable with.

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Picture credit: Calmerry

Calmerry offers a number of free resources

Calmerry offers a therapy room in which the user has access to a number of mental exercises and tools. The Calmerry blog is also filled with a large number of articles and content that can be used by anybody for the improvement of their mental health. Webinars on different topics related to mental health and mental illness are also uploaded by Calmerry on a regular basis.

It allows customization of plans

The therapy plans in Calmerry can be easily customized and personalized according to the needs of the user. The platform offers a variety of subscriptions that the user can opt from. They can also add any number of live sessions per week that they wish to have. This has been made possible in Calmerry since the available live video sessions are limited to 30 minutes each.

Progress tracking is available

Calmerry also has a progress tracking feature through which the users can understand their progress. Users can also check their emotional health through the many assessments that are provided in the platform. Through these tests, the user can easily understand the progress their therapy sessions will warrant.


Free trials are available here

Calmerry also offers many free trials. While these are not available all the time, the platform usually does so during the month of May. May is called mental health awareness month and Calmerry offers free trials as part of this initiative. In addition to these free trials, Calmerry also offers a number of discounts for the first month of therapy.

Calmerry is HIPAA compliant

Just like all other online therapy platforms, Calmerry too is HIPAA compliant. Users do not have to worry about their privacy and security in this platform as Calmerry has been reinforced with a number of safety measures like chat-encryptions and multi-step authentications. There is even more security in the fact that all the therapy is conducted completely online.

Best features of BetterHelp

BetterHelp offers a number of advantageous features that users can utilize in their journey to better mental health. Some of the unique features that can be accessed in BetterHelp have been explained in the points below.

BetterHelp allows easy remote access

BetterHelp operates completely online and thus can be accessed from anywhere and everywhere. The user only requires a strong internet connection and a smart device. Since everything is digital, BetterHelp can be good news for those who live in remote areas or even those who find it difficult to leave the house often for therapy.

Therapy can be experienced in various formats

The therapy itself is offered in various formats or modes. The therapy in BetterHelp is offered as live audio sessions, live video sessions and even live chat sessions. Users can choose between these formats according to their needs and preferences. The live sessions in BetterHelp are conducted for a period of thirty minutes, but can be extended up to an hour.

Couples therapy is available here

BetterHelp not only offers therapy for individuals, but also for couples who are going through a rough patch in their relationships. This can also be great for those who simply want to improve their communication with each other. The couples therapy in BetterHelp is offered through ReGain which is the sister website of the platform.

Picture credit: BetterHelp

Therapy for teens is also offered

Teens can also find therapy or counseling in BetterHelp. The teens therapy is meant for those adolescents between the ages of 13 years to 17 years. To avail this therapy feature, the user will need to upload parental consent. Teens therapy can be greatly useful in combating stressors like familial issues, peer pressure and even problems in school.

BetterHelp offers group sessions

Group sessions are also offered in BetterHelp. The group sessions on this platform are called ‘groupinars’. These are conducted once a week and cover more than twenty different topics related to mental health and mental illness. Users can choose to participate in these webinars live or even watch it later within seven days.


It has high levels of security

BetterHelp is completely HIPAA compliant and thus users do not need to worry about their privacy and security in this platform. The high levels of security are made possible through chat encryptions and multi-step authentications. Furthermore, users can also utilize the platform through a nickname and thus enjoy anonymity here.

It has messaging therapy

Messaging therapy is another prominent feature that is available in BetterHelp. The messaging therapy allows the user to send any number of messages to their therapists at any time of the day. The messages can also be sent as text messages, audio messages and video messages, to which the therapist responds once or twice a day for five days in the week.

It offers financial assistance

Financial assistance is also available in BetterHelp for those who are unemployed, currently studying or even those who have been furloughed due to the pandemic. The financial assistance is also offered to veterans and those who have a disability. This can be renewed every three months and can reduce the expenses by up to 25 percent.


There are various resources

There are also a variety of resources that are available in BetterHelp that can be used in the therapy process itself. The platform offers users online journaling, which regularly prompts them to write in it. Furthermore, the contents of this journal can be easily shared with the therapist if the user wishes to do so.

The client-therapist fit is great here

The fit between the client and the therapist is pretty great in BetterHelp as it offers a smart algorithm that matches the user with a compatible therapist. The algorithm uses the data provided by the user at the time of signing up for the matching process. Users can also switch therapists easily by contacting the support team of the platform.

Pricing of Calmerry

Calmerry offers a number of subscription plans for its users to choose from, and the cost of therapy in this platform can depend on the type of plan that the user is opting for. Calmerry offers a Messaging plan at $56.66 per week, a Messaging + One Live Video plan at $74.99 per week and a Messaging + Four Live Video plan at $89.99 per week.

Pricing of BetterHelp

The therapy in BetterHelp can be availed at a monthly subscription for a price of $60 to $90 per week. This is billed every four weeks. If the user is opting for a longer subscription, the costs of therapy can also greatly reduce. BetterHelp also offers financial assistance that can increase its affordability greatly.


Signing up for Calmerry

To sign up for Calmerry, the user needs to go to the website or the app and take the short assessment provided. Once they have completed this, the user will consult a therapist who will further evaluate them and also match them with a therapist. The next step is the progress tracking through which the user will understand the level of progress they are expected to make here.

Signing up for BetterHelp

To access the services in BetterHelp, the user simply has to go to the website or download and install the app and click on the type of therapy they are looking for, i.e. Individuals, couples or teens. This will direct the user to a brief questionnaire which will gather details for the matching process. Once this is done, the user can start their therapy in a couple of days.

Tips for using Calmerry

Calmerry is certainly a very user-friendly platform. Those who are new to Calmerry can find immense use in the points mentioned below.

  • Calmerry offers its live therapy sessions only through video. While your therapist may be able to see you, they still may not be able to understand all the aspects of your body language. To help them understand you better, make sure that you are being more expressive of your thoughts and feelings.
  • You can also practice looking directly into the camera lens during your live video sessions. In doing so, you will be mimicking a more natural eye contact which can help in driving the message across in a better manner.
  • Go through the Calmerry website on a regular basis and check out their content. In addition to useful articles and blogs, the platform also has a number of webinars on various topics that can be useful for your psychoeducation.


Tips for using BetterHelp

BetterHelp is definitely an easy to use platform. However, those who are new to online therapy itself may need some extra help to get used to it. Some tips or suggestions that users of BetterHelp can find beneficial have been explained in the points below.

  • BetterHelp offers three different formats of live therapy sessions. Choose the format that you most connect with. If you are not up for speaking or face to face sessions, you can always use the live chat option which is just as effective.
  • There is also the unlimited messaging feature which can be used in a number of ways. Through unlimited messaging, you can practice venting and healthy expression of your thoughts and feelings. Typing down the contents of your mind can additionally help you sort your thoughts and achieve a better balance.
  • BetterHelp also offers you an online journaling feature that can be used as it is. If you do not like the digital aspect of online journaling, you can always write down in a physical journal whenever you are prompted by the platform.
  • The groupinars that are offered in BetterHelp are a literal gold mine. If you feel that you do not have the time for this, don’t worry. BetterHelp allows you to view the session through the link for a period of seven days from the launch, thus enabling you to understand the message at your own pace.

Personal experiences in Calmerry

Users of Calmerry seem to be very loyal to the platform overall, despite its many shortcomings. Some of their experiences have been discussed concisely here.

  • Most users have liked the matching process of the platform. While other online therapy platforms use an algorithm, Calmerry uses a consultant therapist and thus users have felt that there is a personal touch here.
  • Users have also liked the messaging therapy feature in Calmerry when compared to many other therapy platforms. Therapists in this platform respond in a higher frequency and thus users are able to communicate better with them.
  • However, many users have complained about the Calmerry app itself and that it presents a lot of errors. Thus, users have found the app to be quite vexing in its layout and user interface.

Personal experiences in BetterHelp

The BetterHelp app itself has a rating of 4.7 stars in Apple apps and a rating of 4.8 stars in the Google Play store. Most of the reviews for BetterHelp are positive. Some of the experiences that users have had in BetterHelp have been explained in the section below.

  • A large percentage of the users in BetterHelp have felt that the therapy provided in the platform is of high quality and conducted by therapists who are both knowledgeable and empathetic.
  • Some users have felt that the algorithm in BetterHelp does not do that great a job in the matching. However, BetterHelp also offers its users the option of switching therapists easily and to also find their therapist on their own by going through the directory in the platform.
  • While most users have liked and appreciated the messaging therapy that the platform provides, some users have complained that messages sent by the therapists are too generic and impersonal.
  • A few users have also complained about the lack of transparency in the pricing that BetterHelp offers.


Calmerry and BetterHelp present almost the same types of features and characteristics. However, they do differ in the quality and quantity of such features. Calmerry offers messaging therapy as well as video sessions for therapy. However, BetterHelp offers messaging therapy in various formats and the live sessions are also available in a number of formats.

Calmerry has certainly tried its level best to be as affordable as possible for anyone and everyone. The messaging therapy in Calmerry seems to be a lot more frequent and thus users can expect a lot of responses from their therapists throughout the week. Furthermore, the platform offers a large number of free resources like webinars that can be useful otherwise.

BetterHelp is definitely the king of the market and has been in the game for a long time now. The platform offers therapy through live audio sessions, live video sessions and even live chats which gives the user more control and choice. The messaging therapy is also available through text messages, audio messages and video messages.

Frequently asked questions:

Is Calmerry covered by insurance?

No, Calmerry is not covered by insurance. However, the platform is certainly very affordable and thus quite accessible for everyone.

Is Calmerry HIPAA compliant?

Yes, Calmerry is completely HIPAA compliant and provides the user with utmost safety and security for their therapy sessions. Users enjoy another blanket of safety as they are not required to meet their therapists in person on this platform.

Is Calmerry good therapy?

According to the many reviews left by users, Calmerry offers very good therapy. This platform can be very convenient for those who cannot leave the house often for in-person therapy and are looking for therapy online. This can be also very useful for those who do not have insurance as the plans here are pretty cost-effective.

What can BetterHelp do?

Through BetterHelp, users can avail therapy online through a number of formats. The formats that are available in BetterHelp are live audio sessions, live video sessions and even live chats. Furthermore, messaging therapy is also available through which the client can communicate continuously with the therapist at any given time.

Can I choose my therapist on BetterHelp?

Yes, you can choose your therapist on BetterHelp. However, this is not the preliminary way of matching the user with the therapist in this platform. Those who want to switch therapists can either contact the support system of the platform or can go to the therapist directory and find their provider by themselves.

What happens if you miss a BetterHelp session?

If you miss a BetterHelp session with a notice of 24 hours, the session will be rescheduled automatically. However, if you are missing a session without any notice, there will not be a rescheduling provision made for you.

Do you have to do live sessions on BetterHelp?

You can schedule live sessions if you want to. The great thing about BetterHelp is that it offers a variety of formats for live therapy so that even those who are introverted in nature will be comfortable. You can choose to have your therapy sessions through live video, live audio or even live chats.

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