Can BetterHelp diagnose you? (+9 BetterHelp features)

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In this article, we will answer if BetterHelp can diagnose you. In addition to this, we will be checking out some of the best features that BetterHelp offers its users. Lastly, we will look at some of the alternatives to BetterHelp that exist in the market today. BetterHelp is one of the most popular platforms for online therapy and caters to more than 2 million users.

Can BetterHelp diagnose you?

No, the therapists in BetterHelp cannot diagnose you. The mental health professionals in this platform are allowed to only provide therapy services for the users. In addition to therapy for individuals, couples therapy as well as therapy for teenagers. It also offers group sessions for its users for absolutely free.

Best features of BetterHelp

BetterHelp boasts of a large library of features that can be advantageous for anyone who is looking for therapy. The best features of this platform have been explored in the section below.

BetterHelp can be accessed from anywhere

The best thing about BetterHelp is that it can be accessed and used from anywhere. The platform operates completely online and thus users can easily access therapy with just an internet connection and a smart device. This can be great for those who live in remote areas and those who are unable to leave their home on a regular basis for therapy.

It is HIPAA compliant

HIPAA compliance is a factor that users often look forward to in online therapy platforms. BetterHelp is completely HIPAA compliant and has strong security features like end to end encryptions and firewalls. Furthermore, users also enjoy more physical safety due to the online nature of the therapy sessions.

It offers unlimited messaging

Unlimited messaging or messaging therapy is another great feature that BetterHelp offers. Through this feature, the user can send any number of messages to their therapists at any time. These messages can be sent in the form of texts, audio messages and even video messages. The therapist will respond to these once or twice a day for five days in the week.

It has various formats of live therapy

The live therapy sessions are available in various formats in BetterHelp. Users can choose to have their therapy sessions through live audio sessions, live video sessions and live chats. These therapy sessions last for the duration of 30 minutes but can be extended up to an hour depending on the availability of the therapist.


It offers resources for therapy

The therapy sessions in BetterHelp are made more effective through the presence of a number of resources such as online journaling and digital worksheets. The online journaling feature automatically prompts the user on a regular basis to write in it. The contents of this can also be easily shared with the therapist.

BetterHelp provides couples therapy

Couples therapy is another feature that is offered in BetterHelp. This service is provided through ReGain, which is the sister website of the platform. Couples therapy can help those partners who are going through a rough patch in their relationships. It is also indicated for those who are planning on getting married to each other to help them create a strong foundation.

It has teens therapy

Teens therapy is also offered in BetterHelp. This feature is meant for adolescents between the ages of 13 years to 17 years. Therapy for teenagers is necessary, especially today as the number of stressors that adolescents face is much higher than earlier generations. To avail this therapy, the user must upload consent from their parents or their guardians.

It has group sessions or groupinars

Group sessions are also offered in BetterHelp. These are offered in the form of webinars and are termed as ‘groupinars’ in this platform. Users can participate anonymously in these sessions that cover more than 20 different topics related to mental health and mental illness. This feature is free of cost for the patrons of BetterHelp.

Financial assistance is available

Though the therapy offered in BetterHelp is pretty cost-effective, the platform also offers financial assistance to anyone who is finding affordability an issue here. This financial assistance or aid is reserved for those who are unemployed, have low income jobs, currently studying and even those who have been furloughed due to the pandemic.

Best alternatives to BetterHelp

If you are looking for an alternative to BetterHelp for your mental health care, you may be interested in the platforms mentioned as follows.

  • Talkspace: This is one of the most popular platforms for online therapy today. Talkspace is catering to the mental health needs of almost 1.5 million users. Here, you can even avail medications and drugs for mental health conditions. Talkspace can also be covered by insurance and offers therapy for individuals, couples as well as teenagers in the same space. 
  • Calmerry: Calmerry is another platform that is solely meant for online therapy. Through Calmerry, users can avail therapy through live video sessions and can also communicate with their therapists through unlimited messaging. Calmerry does not use an algorithm for the matching process and instead uses a consultant mental health professional for this aspect.
  • Cerebral: Cerebral is a great option if you are looking for therapy and psychiatry services together. This platform has plans that allow exclusive access to only therapy, only psychiatry and even both together.


In this article, we have answered if BetterHelp can diagnose you. In addition to this, we have checked out some of the best features that BetterHelp offers its users. Lastly, we have looked at some of the alternatives to BetterHelp that exist in the market today.

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