Does a suicide hotline help? (3 ways suicide hotlines help)

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

In this blog post, we shall answer the question “what do you do when a suicide hotline fails you?” we will first define suicide and look at the causes of suicide. We shall then look at the suicide hotlines available all around the world.

Finally, we shall discuss the dissatisfaction that might arise from people who have sought help by calling suicide hotlines and what we can do if the call is not helpful in your situation.

Does a suicide hotline help?

Yes, suicide hotlines help. Although there are rising cases of people not getting what they need when they call, they are many alternatives that you can easily access from the internet. Many countries and states have hotline numbers that have translators in different languages.

The hotlines are toll-free and operate 24hrs. They can also refer you to other resources and help, i.e. hospitals or the police. Before looking at the hotlines available and whether they help, let us first discuss what suicide is.

The basics of suicide hotlines

They have translations

You don’t have to worry so much about language barriers. Once you call the main line, you are redirected to a translator or a service that can translate calls into over 150 languages

It is free and confidential

The calls are anonymous and you don’t have to reveal details you don’t want to. They offer you a safe space where you can get the help and support you need without paying anything.

You can call or chat

The suicide hotlines give you an option of calling or chatting with a service provider. For some people, talking to a stranger via call can be quite scary. You can use the lifeline chat to communicate with a health provider.

They are not only for suicide

You don’t have to be contemplating suicide to call the hotline. If you are experiencing any crisis in your life, call for emotional support. We all need someone to talk to and if your close friends and family are not close/ or you have none, feel free to call the suicide hotlines.

What is the process of calling in?

  • Call the suicide hotline
  • You are redirected to a local crisis centre
  • You are connected to a crisis-trained worker
  • Guide the conversation
  • Develop a safety plan and intervention
  • In rare cases, the police might be called

Suicide and crisis intervention hotlines to call and text when you need help

There is a huge debate on the internet about whether suicide hotlines help. The primary aim of suicide hotlines was to reach out to people who are not near facilities which can offer emergency services. They also help victims to seek help immediately in the middle of a crisis with ease.

Before looking at the challenges faced when using a suicide hotline, let us look at the various suicide hotline numbers available globally.

What to know before calling a crisis hotline

  • You don’t need to be experiencing a crisis to contact a suicide hotline. You can also reach out if you are feeling sad or anxious and you don’t know who to turn to.
  • You can contact the hotlines if you are a relative or a close friend of someone who is having a crisis or is at risk of suicide
  • If it is hard to manage for you, it is worth reaching out. Do not be afraid to reach out for worrying that your problem is too trivial to raise concern. Even if the person on the other end might not help, they will provide other resources for people who will help.

Mental health and suicide hotlines

National suicide prevention hotline for Spanish speakers and anyone who is deaf or hard hearing- 1-800-273-8255

Crisis Text line – text hello to 741741 (US and UK) and 686868 in Canada. It is text-based and helps those who are not comfortable talking about it in person.

youthline; text teen2teen to 839863, or call 1-877-968-8491. This is for children and adults aged 11-21.

Childhelp National Child Abuse hotline; call or text 1-800-422-4453 it helps with issues related to child abuse, and it offers support in 170 languages or you can chat online with a counsellor

National Domestic Violence Hotline; Text “START” to 88788 or call 1-800-799-7233. They offer support for those experiencing domestic violence and can support over 200 languages and secure private chats with counsellors.

RAINN; 1-800-656-4673. This supports victims of sexual abuse or assault. When you call the main hotline, you will be directed to someone from the local organization in your area who can provide live support or helpful resources. You can also do a live chat with a counsellor.

This list of suicide crisis lines includes all available crisis hotlines in all countries on the continent. You will ‌get connected to one that is close to you.

What can you do to prevent suicide?

  • Educate yourself about warning signs and symptoms and prevention methods
  • Be aware of suicide behaviour
  • Encourage discussions about suicide
  • Monitor what you are consuming from the media

Disadvantages of suicide hotlines

Many people have gone to social media to complain about how suicide hotlines are unhelpful. u/foralisa  asked people to stop endorsing suicide hotlines as she described the receivers as a robot or a wall. She feels that the suicide hotlines don’t give any help and they are just people trained to say, “it sounds like you are going through a tough time” after every pause. 

She is also disgruntled by the time limit given to air out your issues and once the time is over, the service provider hangs up. She describes the session as a series of questions asked by the service provider who then hangs up once the time is up. She advises people not to say that they are suicidal because the police will be called on them, something that has happened to her.

Kaley, a 32-year-old struggling with anxiety and depression, googled a suicide hotline number and called. She was having suicidal ideation and although she did not have any plans to go through with it; she felt overwhelmed and couldn’t shale off that feeling. 

She, however, said that the service provider asked her to go get her hair and nails done. She felt ‌it was an irresponsible answer, and that she had already tried retail therapy with no success. She then hung up and checked herself into a hospital.

Another victim, Sam, 27, who was struggling with Anorexia Nervosa explained that the person used “parroting” or what is called reflective listening which did not sit well with him. He was then given a link to connect with other people with the same problem, and unfortunately, the link was not working.

He is now reluctant to use the crisis hotlines or recommend anyone to use them.

Some of these examples show that it is possible sometimes to not get the help you feel you need when you are in a crisis. It could be an unanswered call or a lack of resources that are helpful. We will now look at what we can do when a suicide hotline does not help

What to do when a suicide hotline fails you

Remember, a hotline has its limits. Realistically, a hotline cannot offer all the help we need. Hotlines are different and have limitations like being understaffed and undertrained and most of them are overburdened. Sometimes it is not the operators’ fault.

The method Sam referred to as parroting (called reflective listening), is taught by trainers to help the client feel helped and understood. Laureen, 24, another victim said that she feels reflective listening is obtuse and unhelpful. She admits to having self-harmed or self-medicated after the calls and says that training should be done differently.

Tips for keeping yourself safe during a crisis

  • Remember that just because you are having thoughts of committing suicide, does not mean that you will lose control and act on your thoughts
  • If you have a history of suicidal thoughts, take measures to be in a safe environment like secure any weapons around you or go to a place that can help distract the destructive thoughts.
  • Make sure you are not alone with your thoughts
  • Go to the hospital if you feel you might be in danger
  • Look into local psychiatric care centres 
  • Create a safety plan whether or not you are in crisis. Write down things to do or places to go when the feelings resurface, it should have contacts of people to call when the feelings resurface.
  • Have coping skills at hand, i.e. breathing exercises, journaling, seeing family and friends, watching or listening to comic materials, etc.


We have discussed intensively on what suicide is, the warning signs, and the symptoms and looked at the suicide hotlines. We have also put focus on tips to keep yourself safe during a crisis. If you have any questions or comments, please feel free to comment in the comment section below.

Frequently asked questions: suicide hotline doesn’t help

What are the major risk factors for suicide?

Previous suicide attempts, displaying extreme mood swings, sudden stressful situations, social withdrawal and isolation.

Does asking someone about suicide put the idea in their head?

No, it is actually the best way to identify someone who is at risk of suicide.

Do people ‘threaten’ suicide to get attention?

Suicidal thoughts and attempts are a sign of extreme distress and an indicator that someone needs help. A talk of suicide should not be taken lightly and needs immediate attention.


Laderer A. (September 3, 2019). What do you do when a suicide crisis line fails you? Retrieved from

Reddit, stop endorsing suicide hotlines. They don’t work. Retrieved from

Ellis M. E., (September 10, 2019). 5 warning signs of suicidal behaviour that are easy to miss. Retrieved from

Wikipedia, list of suicide crisis lines. Retrieved from

Mental health America, what happens if I call the suicide prevention lifeline? Retrieved from

What was missing from this post which could have made it better?

Leave a Reply

Your email address will not be published.