Why is BetterHelp bad? (+3 BetterHelp alternatives)

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This article will discuss the various reasons why some would call BetterHelp bad. In addition to this, we will check out the unique features offered in BetterHelp that will be hard to find in other mental health care platforms. Lastly, we will be mentioning a few alternatives to BetterHelp that readers might be interested in exploring.


Why is BetterHelp bad?

BetterHelp is disliked and called ‘bad’ by some due to a variety of reasons. Nevertheless, BetterHelp is still one of the most popular online therapy platforms today. Some of the reasons why BetterHelp is considered bad have been explained in the points below.

BetterHelp does not offer in-person sessions

BetterHelp functions completely online and therefore brings a lot of convenience and comfort to the user. At the same time, there are many who still prefer in-person sessions to online therapy sessions. For these individuals, BetterHelp can be an unlikeable choice as there are no facilities for in-person sessions made available here.

Messaging therapy may not be for everyone

The main mode of communication between the therapist and the client in BetterHelp is through messaging. The user can send any number of messages at any time, while the therapist is guaranteed to respond once or twice a day for five days in the week. This is not preferred by everyone and some even call this feature very impersonal and too generic.

A fair amount of technology is required

BetterHelp requires the user to have a stable internet connection and a compatible device. The user should also be at least a little tech-savvy in order to use the platform and overcome the minor glitches that they may experience. However, those who are not tech-savvy or those who are old-school may not like the platform due to this.

It does not offer insurance coverage

Therapy is obviously very expensive but BetterHelp certainly tries its best to provide affordable and accessible therapy for everyone. However, insurance coverage is not available in BetterHelp and this makes it difficult for many to afford the therapy sessions here. This is another main reason why so many users have left the platform.

It cannot handle high-risk patients

While online therapy can easily mimic many of the features provided by in-person therapy, there are some factors that it simply cannot cover. Handling high-risk patients is one such factor. And this applies to BetterHelp as well. High-risk patients and those who are experiencing mental health crises are not advised to use this platform which simply is pointless in these situations.


Therapists cannot provide diagnosis

While the mental health professionals in BetterHelp are certainly licensed and experienced to provide therapy, they are not allowed to provide diagnosis. Along with diagnoses, they are not allowed to even provide letters and documents pertaining to disabilities, work leaves and even ESAs. This is another reason why BetterHelp is not preferred by many.


Medications are not available

Mental health care does not only include therapy. It also refers to medications and drugs. Medications are necessary for the treatment of a variety of mental health conditions like schizophrenia, bipolar disorder, severe depression, PTSD and many more. Psychiatry services are not available in BetterHelp and thus those who require medications cannot use this platform.

Quality of therapy is not guaranteed

BetterHelp employs a large network of therapists who are licensed and equipped to practice in their states or regions. The platform does an extensive background check before allowing any professional to practice here. However, the quality of therapy can vary from provider to provider and the user is not guaranteed uniformity in standards among all therapists in BetterHelp.

Alternatives to BetterHelp

There are numerous alternatives to BetterHelp that are available in the market today. Some of them mimic the same features of the platform, while others provide many additional resources. The best of these have been explained in the following section.


Talkspace is another popular mental health care platform that provides therapy as well as psychiatry services for its users. The therapy here is offered in different formats like live audio, live video and live chatting. The great thing about Talkspace is that it offers insurance coverage for therapy and medications.


Cerebral is pretty new in the market but has gained a mass fan-following anyway. The platform offers therapy and psychiatry services that can be availed together or as individual features. Insurance coverage is also easily available here. Another superb advantage that Cerebral offers is that the medications are sent to the home of the user directly in discrete packaging.


Calmerry is an online therapy platform that allows users to easily and quickly access licensed and experienced mental health professionals. The therapy sessions in this platform are conducted through live video sessions. The user can also send any number of messages to their therapists at any time.



This article has discussed the various reasons why some would call BetterHelp bad. In addition to this, we have checked out the unique features offered in BetterHelp that will be hard to find in other mental health care platforms. Lastly, we have mentioned a few alternatives to BetterHelp that readers might be interested in exploring.

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